Support
Frequently Asked Questions
Everything you need to know about our guides, purchases, and policies. Can’t find your answer? Contact us.
Purchase & Licenses
The guide purchase includes a PDF format. You will receive download links for both files immediately after checkout. The PDF is optimized for desktop reading and printing.
Individual country guides are priced as one-time purchases with no subscription required. We also offer regional bundles at a discounted rate — typically 20–25% off compared to buying guides individually. All prices are displayed in your local currency at checkout.
Yes! Our Teams plan is designed for organizations sending employees abroad or onboarding international hires. Team licenses include shared access for up to 25 members, volume discounts, and optional custom branding. Contact us at info@aurixon.io for a quote.
Absolutely. At checkout you can enter a recipient email address and we will send the download links directly to them along with a personalized message from you.
Downloads & Access
Each guide comes in two formats: PDF (best for desktop, tablets, and printing) and EPUB (best for e-readers like Kindle and Kobo, as well as mobile reading apps). Both files are DRM-free so you can read them on any compatible device.
Yes. Your download links remain active indefinitely. You will also receive an email with your links after purchase, and you can request a fresh link anytime by contacting info@aurixon.io with your order number.
No. Since our guides are DRM-free PDF and EPUB files, you can load them onto as many personal devices as you like — laptop, tablet, phone, or e-reader. We just ask that you do not share files outside your household or team license.
Refunds
We offer a 14-day, no-questions-asked refund policy on all individual guide purchases. If you are not satisfied for any reason, simply email info@aurixon.io within 14 days of your purchase and we will process a full refund. Bundle and team license refunds are handled on a case-by-case basis.
Content & Updates
We review and update each guide at least once per year to reflect changes in business practices, regulations, and cultural trends. When a major update is published, existing customers receive the new version free of charge via email.
We currently offer guides for Denmark and Finland, with a Nordic bundle that includes both. New country guides for Sweden, Norway, and Iceland are in development and expected to launch later this year.
Every guide is researched and written by professionals with direct, on-the-ground experience in the country. We partner with local business consultants, cultural advisors, and expat communities to validate every recommendation. Our editorial team fact-checks all content before publication.